Refund policy
At KPV Boutique, customer satisfaction is our top priority. We strive to provide high-quality products and a seamless shopping experience. Please review our refund policy below:
Physical Products
We accept returns or exchanges on physical products within 14 days of delivery, provided the item is:
- Unused and in its original condition.
- In its original packaging, with all tags attached.
To initiate a return or exchange, please contact us at kpvboutique@gmail.com with your order details. Customers are responsible for return shipping costs unless the item was defective or incorrect upon arrival.
Digital Products
Due to the nature of digital products, all sales are final, and they are non-refundable. Please ensure that you carefully review the product details and any previews provided before making your purchase. If you encounter an issue with your digital download, please reach out to us for assistance.
Custom or Personalized Items
Custom or personalized items are not eligible for return or exchange unless they arrive damaged or defective.
Defective or Damaged Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with a detailed description and photos of the issue. We will promptly work to resolve the matter by offering a replacement or refund.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7-10 business days.
If you have any questions about our refund policy, feel free to contact us at [your email address or phone number].